Terms and conditions

These terms and conditions apply to all offers, quotations, agreements, activities, deliveries, services and (other) (legal) acts originating from Lichtletters-Huren.nl, or concluded between Lichtletters-Huren.nl registered in the Chamber of Commerce. van Commerce under number 89643062, hereinafter also referred to as “lessor” or “seller” and third parties, hereinafter also referred to as “customer”. The applicability of any general terms and conditions of the customer is expressly rejected. These agreements deviating from the general terms and conditions are not legally valid unless these deviating agreements have been agreed in writing or by e-mail. In the event that specific product or service conditions apply in addition to these general terms and conditions, those terms and conditions also apply. In the event of conflicting terms and conditions, the customer can always invoke the applicable provision that is most favorable to him. Read the terms and conditions carefully! We recommend that you save and/or print these terms and conditions so that you can read them again at a later time.

Article 1. Definitions
In these general terms and conditions and all agreements to which these general terms and conditions apply:

Lichtletters-Huren.nl: Lichtletters-Huren.nl (lessor and/or seller) and its trade names, established in Megen and as registered with the Chamber of Commerce in Den Bosch under number 62531816.

Website: The website of Lichtletters-Huren.nl, which can be consulted via www.Lichtletters-Huren.nl.

Customer: The natural or legal person, whether or not acting in the exercise of a profession or business, who enters into a (rental and/or purchase) agreement with Lichtletters-Huren.nl.

Assignment: The assignment given by the customer to Lichtletters-Huren.nl which, in the broadest sense of the word, relates to the sale and/or rental and/or the lending of goods and/or the delivery of additional and/or or other services and/or goods as described in the agreement.

Agreement: Any agreement or agreement between Lichtletters-Huren.nl and the customer, of which agreement the general terms and conditions form an integral part.

Parties: All parties involved, namely Lichtletters-Huren.nl and customer(s).

Additional work: All changes/additions in, on or resulting from the agreement concluded with the customer, as a result of which Lichtletters-Huren.nl and/or the suppliers engaged by it have to perform more or changed work and/or incur higher costs and expenses.

Goods: The items used by Lichtletters-Huren.nl for the execution of the assignment, hereinafter also referred to as “goods” or “product(s)”, or the items rented/sold or otherwise supplied to the customer for the performance of the assignment. use given items, such as light letters, cables, dimmers, etc

General terms and conditions: The present general terms and conditions.

Article 2. Offers / Agreements
All offers from Lichtletters-Huren.nl are without obligation, unless expressly stated otherwise. A visit to a rental/sale location or a change in the concept may necessarily entail changes, even in an agreement that has already been concluded. An agreement and/or amendment and/or supplement to an agreement is established by first a written or oral confirmation from the customer and then a confirmation from Lichtletters-Huren.nl. No agreement is concluded if there are demonstrable errors in the offers and/or confirmations of Lichtletters-Huren.nl. Agreements concluded by representatives of Lichtletters-Huren.nl or other intermediaries acting for Lichtletters-Huren.nl are not binding on Lichtletters-Huren.nl until after explicit written confirmation from Lichtletters-Huren.nl. The customer will be bound by the content of the written confirmation of the agreement if he has not objected in writing to Lichtletters-Huren.nl to the content of this confirmation within three working days of its date. If there are several customers, all customers are jointly and severally liable for the obligations of the joint customers. Lichtletters-Huren.nl is authorized to require persons who want to rent and/or buy from him to identify themselves by means of a valid and common proof of identity. If the offer is based on the information provided by the customer, Lichtletters-Huren.nl may assume that it is correct. If it appears that incorrect information has been provided by the customer when accepting or otherwise entering into the agreement, Lichtletters-Huren.nl has the right to fulfill its obligation only after the correct information has been received. Within legal frameworks, Lichtletters-Huren.nl can inform itself whether the customer can meet its payment obligations, but also about all facts and factors that are important for a responsible conclusion of the agreement. If Lichtletters-Huren.nl on the basis of this investigation has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution, such as advance payment. Unless expressly stated otherwise, each offer is based on normal circumstances and normal working hours. Lichtletters-Huren.nl is entitled to demand a reasonable down payment as well as to demand a security for compliance with the agreed payment conditions. If an item is purchased from Lichtletters-Huren.nl, the ownership of this item will only be transferred after Lichtletters-Huren.nl has received full payment. Agreed term applies as strict deadlines. If a customer does not meet a term, this constitutes default.

Article 3. Prices and information
Unless stated otherwise, all prices stated on the website and in other materials originating from Lichtletters-Huren.nl are exclusive of VAT and exclusive of other government levies and costs, including energy, construction and dismantling, travel, accommodation, parking , transport, administration, insurance, and other costs associated with the execution of the agreement, other than the actual prices. If delivery, shipping and/or collection costs are charged, this will be clearly stated in good time before the agreement is concluded. In addition, these costs will be shown separately in the ordering process. An increase in the costs for Lichtletters-Huren.nl which occurs after the conclusion of the agreement – ​​for example a higher purchase price from a subcontractor, or an increase in purchase prices, wages, transport costs, VAT or any other government levy – is permitted by Lichtletters-Huren.nl. charge to customer. All prices indicated by Lichtletters-Huren.nl are based on payment before delivery. The prices of Lichtletters-Huren.nl are based on standard versions in standard situations (delivery and return) and Lichtletters-Huren.nl assumes that transport materials such as carts, containers, flight cases and the like can remain (stored) at the location during the rental period. . If there are discrepancies, Lichtletters-Huren.nl has the right to charge any additional costs to the customer. Any meals and/or drinks offered by the customer to Lichtletters-Huren.nl or its staff are deemed to have been provided as a courtesy and cannot be charged to Lichtletters-Huren.nl. The content of the website has been compiled with the greatest care. However, Lichtletters-Huren.nl cannot guarantee that all information on the website is correct and complete at all times. All prices and other information on the Website and in other materials originating from Lichtletters-Huren.nl are therefore subject to obvious programming and typing errors. Lichtletters-Huren.nl cannot be held responsible for (color) deviations as a result of screen quality. 

Article 4. Execution of the agreement
Lichtletters-Huren.nl will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship. Lichtletters-Huren.nl is entitled to engage third parties in the performance of the obligations arising from the agreement. The customer is obliged to provide all information, documents and/or any materials whatsoever that Lichtletters-Huren.nl needs for the correct execution of the agreement to Lichtletters-Huren.nl. The customer guarantees the correctness, completeness, reliability and suitability of the data and/or documents made available to Lichtletters-Huren.nl. As soon as an order has been received by Lichtletters-Huren.nl, Lichtletters-Huren.nl will send the products as soon as possible. The manner in which delivery will take place and the period within which the products will be delivered will be clearly described on the website and in consultation in good time before the agreement is concluded. If Lichtletters-Huren.nl cannot deliver the products within the agreed term, it will inform the customer. In that case, the customer can agree to a new delivery date or he is given the option to dissolve the agreement free of charge. Lichtletters-Huren.nl advises customers to inspect the delivered products and to report any defects found within a reasonable time, preferably in writing. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the customer. If expressly agreed otherwise, the risk will pass to the customer sooner. If the customer decides to collect the products, the risk is transferred upon transfer of the products. Lichtletters-Huren.nl is entitled to deliver a similar product of similar quality to the ordered product, if the ordered product is no longer available. The customer is then entitled to dissolve the agreement free of charge and to return the product free of charge. 
 
Article 5. Right of withdrawal
The right of withdrawal is excluded for services whose performance has begun with the consent of the consumer and for products made to your specification.
 
Article 6. Payment
The agreed price must be paid to Lichtletters-Huren.nl by the customer in the manner indicated on the website within thirty days of the invoice date, unless the parties have agreed otherwise. If the commencement date of an order falls within the payment term of 30 days, the customer must pay the invoice no later than 7 days prior to the commencement date. Disputes with regard to invoices and/or any complaint must be made known by the customer to Lichtletters-Huren.nl in writing or by email within eight days. The customer is never entitled to suspension or settlement of the payment obligation. At the first request or demand of Lichtletters-Huren.nl, the customer is obliged to provide security for the payment of the amount owed under the agreement. In the event of non-compliance or late compliance with this request/summation or if a customer is in default with timely and/or full payment of previously sent invoice(s), Lichtletters-Huren.nl is authorized to suspend deliveries in whole or in part. suspend or cancel the agreement in whole or in part, without prejudice to the right of Lichtletters-Huren.nl to compensation and without the customer being entitled to any right to compensation. If or insofar as Lichtletters-Huren.nl makes special offers for the benefit of the customer and/or in whatever form or name also creates or uses discount and/or bonus schemes, those offers and/or schemes will only apply to that customer. who have always fulfilled and comply with their obligations. All (rental) installments due during the agreed (rental) period are immediately due and payable in the event of liquidation, of (applications for) suspension of payment or bankruptcy of the customer, attachment at the expense of or under the customer, decision of the customer to complete or partial cessation or transfer of its business and/or if the customer has not paid an invoice from Lichtletters-Huren.nl in full or on time one or more times. If Lichtletters-Huren.nl has property of the customer in its possession, it is entitled to exercise a right of retention for its claim until the customer has fulfilled all its obligations or has provided sufficient security for this. If payment is not made on time, the customer owes the statutory interest on the outstanding invoice amount per month or part of a month. If Lichtletters-Huren.nl itself and/or a third party carries out extrajudicial collection activities, the customer will be charged extrajudicial costs as follows:
 
• With a principal sum (excluding interest due) of a maximum of € 2,500, a compensation of 15% of the principal sum applies;
• A compensation of 10% applies on the next € 2,500;
• A fee of 5% applies on the next € 5,000 with a minimum of € 40.
 
Furthermore, the customer is obliged to pay in full the costs of any legal proceedings initiated by Lichtletters-Huren.nl, which costs include the full lawyer and bailiff costs incurred in that regard and all other costs involved in the proceedings. The foregoing is in derogation of the flat-rate cost-allocation system generally used by judges.
 
Article 7. Warranty and conformity (purchase)
This article only applies if there is a customer who is not acting in the exercise of his profession or business. If Lichtletters-Huren.nl gives a separate guarantee on the products, this applies to all types of customers, without prejudice to what has just been stated. Lichtletters-Huren.nl guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/ or government regulations. If specifically agreed, Lichtletters-Huren.nl also guarantees that the product is suitable for other than normal use. A warranty provided by Lichtletters-Huren.nl, manufacturer or importer does not affect the legal rights and claims that the customer already has and can invoke under the agreement. If the delivered product does not comply with the agreement, the customer must inform Lichtletters-Huren.nl within a reasonable period of time after discovering the defect. If Lichtletters-Huren.nl considers the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the customer. With due observance of the article regarding liability, the maximum compensation is equal to the price paid by the customer for the product.
 
Article 8. Complaints procedure
If during the rental period a defect or technical defect has arisen in a product for which the customer is not to blame, Lichtletters-Huren.nl can make a compensation arrangement for this. In order to be entitled to the compensation scheme, the customer must meet the conditions that the telephone helpline has been contacted about the defect or defect in the rental time and within the available times of the telephone helpline. Customer must have made at least three calling attempts. If the customer cannot contact the helpline by telephone, the customer must send a WhatsApp or text message. When Lichtletters-Huren.nl cannot get in touch with the customer by telephone, after Lichtletters-Huren.nl has made three attempts to call, in response to the call attempt(s) from the customer and Lichtletters-Huren.nl has sent a WhatsApp or text message left behind, the customer’s right to receive a compensation scheme will lapse. When the customer has met the aforementioned conditions, the customer is entitled to a compensation scheme. This is drawn up together with Lichtletters-Huren.nl. The compensation can never be more than 80% of the total rent excluding delivery costs.
If the customer has a complaint about a purchase product and/or about other aspects of the services of Lichtletters-Huren.nl, then she can submit a complaint to Lichtletters-Huren.nl by e-mail. See the contact details at the bottom of the terms and conditions. Lichtletters-Huren.nl gives the customer a response to his complaint as soon as possible. Customer who is not acting in the exercise of his profession or business can also file a complaint via the European Dispute Resolution Platform, which can be reached at https://webgate.ec.europa.eu/odr/.

Article 9. Deposit
Lichtletters-Huren.nl is entitled to demand payment of a deposit from a customer prior to any rental. Lichtletters-Huren.nl is entitled to set off all that it has due and payable from the customer due to the lease or in connection with the leased property against the deposit received. At the discretion of Lichtletters-Huren.nl, this settlement can also take place during the term of the lease. In the latter case, Lichtletters-Huren.nl may require that the customer top up the deposit again. Lichtletters-Huren.nl does not owe any interest on the deposit. He is only obliged to repay the deposit or the remainder thereof after it has reasonably been established that Lichtletters-Huren.nl has or will have nothing to claim from the customer. If the customer does not pay a deposit on time, Lichtletters-Huren.nl may unilaterally dissolve an agreement, without prejudice to Lichtletters-Huren.nl’s right to compensation and without any right to compensation arising on the part of the customer.

Article 10. Rental days and terms
The minimum rental time is one day. The customer picks up a product himself at the pick-up address of Lichtletters-Huren.nl. For an additional fee, the customer can also opt for the option of having a product delivered to location. The rental time is understood to mean the moment that a product is collected from a collection address until the moment a product is returned to the collection address. Rented items must be returned to the collection address complete, undamaged, clean and on time. In the event of default, Lichtletters-Huren.nl will charge the costs arising from this defect to the customer. When a product is delivered to location by Lichtletters-Huren.nl, rental time is understood to mean the moment that a product is delivered to location until the moment that a product is picked up from location. When a product is sent by Lichtletters-Huren.nl via a carrier, the rental time is understood to mean the moment that a product is delivered to the location until the moment that a product is returned, properly packed in the original packaging, to a carrier. Rental terms continue on Saturdays, Sundays and public holidays. The rental price for a day applies for 8 hours, for a weekend 16 hours or two days (weekend is from Friday 4 p.m. to Monday 9 a.m.) and for a week 40 hours. For a rental period of one day, a customer may keep the rented object for 24 hours, provided that the next day is a working day. In any other case, the rental ends on the same day. The rental period also includes the time required for assembly and disassembly work.
 
Article 11. Delivery location (and return)
If agreed, the customer determines the place where a product or service is established. Customer guarantees that products can be erected safely at the place of incorporation and without risk of damage or risk of damage to other people’s business, the product and/or infringement of other people’s rights. The rented product or products must always be stored in a dry, sheltered place with a flat and stable surface, the customer is responsible for this. The customer is obliged to inform Lichtletters-Huren.nl about the presence of pipes, cables, tubes and other works on, in or above the ground. The site on which the product is to be placed as well as the access route must be paved and horizontal, easily accessible and passable by delivery van and rigid. Lichtletters-Huren is not responsible for delays and/or non-performance by third parties and/or the possible adverse consequences of when the customer is not present when Lichtletters-Huren.nl / the carrier is at the customer’s location. Lichtletters-Huren.nl is also not responsible if the product or products cannot be placed at the desired location if they do not meet the installation requirements that have been communicated in advance. If the product or products are not dry and sheltered and/or on a flat and stable surface during the entire rental period, Lichtletters-Huren.nl reserves the right not to start the rental period and the costs will be borne by the customer. Lichtletters-Huren.nl may require the customer to designate a different location if the location designated by the customer appears to be unsuitable and/or unsafe and/or not without risk of damage. The customer cannot appeal to Lichtletters-Huren.nl on the failure of Lichtletters-Huren.nl to make use of this authority. If Lichtletters-Huren.nl must be and remain at a location earlier in connection with guidance and/or return, a surcharge applies. This surcharge also applies if Lichtletters-Huren.nl has to be and remain longer at a location in connection with, for example, an event that has run out and/or the customer is not present on time. Lichtletters-Huren.nl strives for delivery and/or return on the desired date and time (up to one hour before the start). If this is not possible, it must be possible that Lichtletters-Huren.nl delivers earlier and/or returns later. No additional costs are charged for this. The customer is responsible for informing the location of the arrival and arrival time of Lichtletters-Huren.nl. This applies to both delivery and assembly as well as disassembly and return. The customer is also responsible for providing and/or reserving a parking space for Lichtletters-Huren.nl. Any additional parking costs incurred will be borne by the customer. The customer guarantees that on the day that Lichtletters-Huren.nl has agreed for the delivery/return and/or (dis)assembly of a product, the relevant site is completely free and cleared. Damage to the site and/or to buildings, pipes, tubes or other objects on or in the ground as a result of placing and keeping a product in place is/will remain at the customer’s expense. The customer is responsible for the (costs of) power supply, power consumption and water supply and drainage and consumption. The prices of Lichtletters-Huren.nl are based on the fact that a product can be delivered to easily accessible places on the ground floor. The costs of stagnation of work on that account are for the account of the customer. Lichtletters-Huren.nl is authorized to charge extra costs to the customer in connection with delivery and retrieval. If, in the opinion of Lichtletters-Huren.nl, there are unsafe or unworkable circumstances, Lichtletters-Huren.nl is entitled to suspend or discontinue the assembly work, without the customer being able to claim any compensation in this regard. Transport takes place at the rates set by Lichtletters-Huren.nl. Delivery, (dis)assembly and return only take place on the ground floor. Deviating from this may result in an additional cost. This additional price is determined by Lichtletters-Huren.nl on the basis of extra hours, extra people and the use of extra (auxiliary) materials. The starting point for both loading and unloading time is a maximum of 15 minutes. Lichtletters-Huren.nl reserves the right to unload or unload goods in parts. If items are delivered and/or collected by Lichtletters-Huren.nl, the customer is obliged to provide appropriate assistance. In the absence of this help, additional costs will be charged, based on the costs incurred by Lichtletters-Huren.nl. In case of rental, Lichtletters-huren.nl must be able to dismantle the rented product or products immediately afterwards, unless otherwise agreed with the customer. If Lichtletters-huren.nl has to finish later than agreed, a surcharge plus compensation applies. Rented products in combination with delivery and return by Lichtletters-Huren.nl must be complete, undamaged, clean and as close as possible to the loading and unloading location at the end of the rental period to promote speedy loading and transport. Rented products in combination with shipping and return via a carrier must be returned well packed in the original packaging, complete, undamaged, clean and on time. In the event of default, Lichtletters-Huren.nl will charge the costs resulting from this defect to the customer. This is at the discretion of Lichtletters-Huren.nl. Lichtletters-Huren.nl reserves the right to charge extra costs on Saturdays, Sundays and public holidays, as well as on working days before 9:00 am and after 5:00 pm. Means of transport of Lichtletters-Huren.nl (or third parties) can, if desired by Lichtletters-Huren.nl, be stored at the customer’s premises at all times while the rented items are at the customer’s. Lichtletters-Huren.nl is not obliged to load and unload means of transport or to display or sell items at the customer’s premises. The customer is not permitted to transport rented goods or have them transported to another address as described in the agreement without the prior written consent of Lichtletters-Huren.nl. 

Article 12. Consent of third parties
If permission from third parties and/or (building) permit is required for placement or if rules are set for placement and/or delivery pursuant to (government) laws and/or regulations, the customer will ensure the acquisition and/or delivery in good time. the satisfaction thereof/to. Failure to obtain the required permissions and permits is entirely at the risk of the customer. Fees to be paid to a third party for placing and keeping installed, of whatever nature, are entirely at the expense of the customer, even if such fees have been paid as an advance by Lichtletters-Huren.nl.

Article 13. Rental for a definite period
A concluded rental agreement is valid for the agreed duration. If the customer does not immediately make the rented item or items available to Lichtletters-Huren.nl at the end of the agreed term and/or gives Lichtletters-Huren.nl the opportunity to retrieve the rented item or have it collected, the customer will forfeit to Lichtletters-Huren.nl per day a fine equal to the daily rent (to be determined pro rata where necessary), without prejudice to the right of Lichtletters-Huren.nl to claim full compensation.

Article 14. Rental for an indefinite period
A rental for an indefinite period must be terminated. Termination by the customer can take place immediately if he himself returns the rented item to Lichtletters-Huren.nl. If Lichtletters-Huren.nl has to take back the rented property, a notice period of seven days applies.

Article 15. Check on receipt (and return)
The customer is obliged to check a product or the products immediately upon delivery and to inspect them for completeness, completeness and damage. If the customer does not immediately advertise to Lichtletters-Huren.nl before use, a product or products will be deemed to have been received in good condition. The same inspection obligation applies to Lichtletters-Huren.nl when returning or taking back the rented property. Complaints must be made immediately in person, by telephone or in writing.
 
Article 16. Other obligation of the customer
The customer may not sublet or re-let the leased property to another party or otherwise allow it to be used by one or more third parties and/or use the leased property in a different manner and/or for a purpose other than that agreed without the prior written consent of Lichtletters-Huren.nl. . The Client may only use the leased property in accordance with the agreed destination and in accordance with any applicable operating instructions. The customer will not make any changes to the rented property. Pasting, painting or otherwise processing the leased property is not permitted. Making any changes – temporarily and/or yourself – to the leased property or its construction is at the expense and risk of the customer. Lichtletters-Huren.nl is not liable for the consequences of such – temporary – changes. The customer will reject any claim from third parties due to (use of) the rented property and indemnifies Lichtletters-Huren.nl in this regard. The customer must immediately inform Lichtletters-Huren.nl of such a claim. The customer must inform Lichtletters-Huren.nl immediately if the leased property or items belonging to the customer or in use by the customer are seized or if any other circumstance arises that could affect the property rights of Lichtletters-Huren.nl. . In such a case, the customer must inform the seizing party about the lease and inform it about the name, address, place of residence, telephone and contact details of Lichtletters-Huren.nl. From the moment that the leased property is available to the customer until the time at which the lease ends or, if later, the use of the leased property by the customer ends, the customer is obliged to take all reasonable measures to prevent damage to or loss of the leased or any part thereof. Damage to or loss of the leased property, caused by persons or things that the customer makes use of, and any damage arising from this for Lichtletters-Huren.nl (including loss of rent) is for the account of the customer. The customer is obliged to grant Lichtletters-Huren.nl access at any time to inspect the leased property and/or to carry out maintenance. Customer is responsible for using the correct energy resources (electricity, fuel, etc.). 
 
The customer gives Lichtletters-Huren.nl full rights over all photos taken during an event. Lichtletters-Huren.nl has the right to use all photos taken during the event for online and offline promotion of the company, unless otherwise agreed with the tenant.
 
Article 17. Telephone support during the rental period
If problems arise with a product during the rental period, Lichtletters-Huren.nl offers telephone support, which can be reached at: +31(0)412250033. After closing time, select selection key 1 for the emergency line. Lichtletters-Huren.nl will at all times first try to solve all problems by telephone. The customer must cooperate with this. If the customer does not cooperate in trying to solve the problem by telephone, then the solving is beyond the control of Lichtletters-Huren.nl. The Customer’s right to compensation and/or refund in any capacity hereby lapses. If the problem cannot be solved by telephone, Lichtletters-Huren.nl will try to solve the problem further to the best of its ability. Phone support is available 24 hours a day, Monday through Sunday.
 
Article 18. Defects or defects
Upon receipt, the customer agrees to the full functioning of the product or products, unless otherwise agreed. Defects or defects that have arisen during a rental period through intent or fault on the part of the customer, will be reimbursed by the customer. The customer also bears the risk for the use of the product or products by third parties during the rental period. If a third party causes defects or defects during the rental period through intent or negligence, the customer will reimburse Lichtletters-Huren.nl for these.

Article 19. Liability of Lichtletters-Huren.nl
This article only applies if the customer is a natural or legal person who acts in the exercise of his profession or business. Lichtletters-Huren.nl will comply with agreed terms for delivery, delivery and/or return. Lichtletters-Huren.nl accepts no liability if it is unable to deliver, deliver and/or retrieve on time due to force majeure. Lichtletters-Huren.nl cannot be held liable for the inaccuracy of information provided on its website and the damage resulting therefrom, unless this inaccuracy was caused by intent or deliberate recklessness on the part of Lichtletters-Huren.nl. Lichtletters-Huren.nl is not liable for damage, of whatever nature, because it relied on incorrect and/or incomplete information provided or concealed by the customer and/or third parties, unless this inaccuracy or incompleteness is known to Lichtletters-Huren.nl. should have been. Lichtletters-Huren.nl is not liable for direct or indirect damage, including in any case – but expressly not limited to – consequential damage, loss suffered, lost profit, lost savings, loss of data, reputational damage and damage due to business interruption, to persons or business arises. The customer indemnifies Lichtletters-Huren.nl in all cases of liability for damage that third parties wish to recover from Lichtletters-Huren.nl due to acts or omissions of Lichtletters-Huren.nl. If the customer makes use of the services of personnel or of a member of staff of Lichtletters-Huren.nl for any activity, such as loading, unloading or the like, it is deemed that such personnel (member) is at that time subordinate to or under the responsibility of the customer. is working and that the customer – also vis-à-vis Lichtletters-Huren.nl – is liable at that time for the actions of that staff member. If Lichtletters-Huren.nl is held liable, Lichtletters-Huren.nl will only be liable for direct damage that has actually been incurred, paid or suffered by the client due to a demonstrable failure of Lichtletters-Huren.nl obligations. The liability as referred to in this article is limited to a maximum of the invoice value, at least to that part to which the liability relates. Under no circumstances is Lichtletters-Huren.nl liable for: indirect and/or consequential damage; immaterial damage and damage that is higher than the amount (excluding costs and VAT) equal to the contract value and in the extreme case damage higher than for which Lichtletters-Huren.nl is insured in the appropriate case. The liability of Lichtletters-Huren.nl towards the customer due to attributable shortcoming in the fulfillment of an agreement only arises if the customer gives Lichtletters-Huren.nl immediate and proper written notice of default, setting a reasonable term to remedy the shortcoming, and Lichtletters-Huren .nl continues to fail to fulfill its obligations even after that period. The notice of default must contain as detailed a description as possible of the shortcoming, so that Lichtletters-Huren.nl is able to respond adequately. A condition for the existence of any right to compensation is always that the customer reports the damage in writing to Lichtletters-Huren.nl as soon as possible, but no later than 8 days after it has arisen. In the event of force majeure, Lichtletters-Huren.nl is not obliged to compensate any damage caused to the customer as a result.
 
Article 20. Force majeure
If the shortcoming is the result of force majeure, Lichtletters-Huren.nl will not be liable for the damage. Force majeure is understood to mean: All external causes, beyond the will or fault of Lichtletters-Huren.nl, as a result of which timely, complete or correct fulfillment of the agreement is no longer possible. Force majeure also includes, but is not limited to: non-compliance by a third party, illness of personnel of Lichtletters-Huren.nl itself or a third party, abnormal weather conditions, disruptions in water and energy supplies, strikes, serious malfunctions in the systems of Lichtletters-Huren.nl. Huren.nl or its suppliers, fire, floods, natural disasters, riots, war or other domestic unrest. In the event of force majeure, fulfillment of the agreement will be suspended as long as the force majeure continues. If the force majeure lasts longer than one month, both parties are entitled to dissolve the agreement without judicial intervention. In such a case, Lichtletters-Huren.nl will refund any amounts paid, deducted from all costs incurred by Lichtletters-Huren.nl with regard to the agreement.
 
Article 21. Cancellation
Unfortunately, it sometimes happens that due to circumstances a planned assignment cannot go ahead or has to be rescheduled. Of course this is always very unfortunate and annoying for the customer and that is why Lichtletters-Huren.nl always tries to deal with this as understanding and flexible as possible. However, there are a number of conditions for cancellation and cancellation costs, for work already performed and any costs incurred (for example: preparation costs, reserved time and not being able to schedule other assignments).
 
If an assignment cannot take place on the relevant date due to weather conditions (and if there is no suitable indoor location available), illness or for whatever reason, but a new appointment can be made immediately at short notice (within one month ), then there are no extra costs involved the first time. For a second time and any subsequent times, € 25 administration costs will be charged.
 
A (rental) agreement entered into with Lichtletters-Huren.nl can only be canceled during opening hours at the written request of the customer and with the written consent of Lichtletters-Huren.nl and against payment of cancellation costs. These costs are:
 
• 40% of the rental price in case of cancellation > three months before the start of the rental period;
• 50% of the rental price in case of cancellation > two months before the start of the rental period;
• 60% of the rental price in case of cancellation > one month before the start of the rental period;
• 70% of the rental price in case of cancellation < one month before the start of the rental period;
• 80% of the rental price in case of cancellation < one week before the start of the rental period.
 
On the commencement date of the reservation, the right to cancellation and to a refund of the entire contract amount or part thereof lapses. If the customer does not collect or does not use a product, the right to cancellation and to a refund of the full amount or part thereof also lapses.

If the start date falls on a Saturday or Sunday, Friday is the start date. If the start date falls on a public holiday, then the working day for this is the start date. For shipments by parcel service, the start date minus three working days applies as the start date in connection with sending the package.
 
A rebooking guarantee applies to new reservations (after the outbreak of COVID-19) and reservations already made. The tenant is entitled to the rebooking guarantee if the event cannot take place due to COVID-19. The new reservation must be made within twelve months. The end date of the re-placed order may be no later than twelve months after the end date of the original order.
 
The cancellation conditions described above apply to cancellations based on or as a result of COVID-19 measures from the national government, a security region or foreign governments.
 
For more info, check our COVID-19 page, which can be reached via https://lichtletters-huren.nl/covid-19/
 
Article 22. Dissolution / Termination
Lichtletters-Huren.nl reserves the right to terminate the rental period prematurely if there is threatening behavior against one or more employees of Lichtletters-Huren.nl or if there is an imminent or unsafe situation at an event or the location, when misuse occurs. of the rented or other materials belonging to Lichtletters-Huren.nl by those present at the location and when material from Lichtletters-Huren.nl is damaged or threatens to be damaged by the customer, customer’s guests or other attendees on the location of the event. If Lichtletters-Huren.nl proceeds to early termination of the rental due to one of the above reasons or events, the full invoice amount must be paid by the customer and Lichtletters-Huren.nl will not compensate the remaining rental period. Lichtletters-Huren.nl is authorized to dissolve the (rental) agreement – ​​insofar as not otherwise stipulated – with immediate effect by means of a written statement of its choice, in whole or in part, if the customer fails to fulfill one or more obligations towards Lichtletters-Huren.nl. or does not comply properly, all this without prejudice to the right of Lichtletters-Huren.nl to compensation. Lichtletters-Huren.nl is authorized to terminate the lease with immediate effect, if the customer applies for a moratorium, is declared bankrupt, if the WSNP scheme is declared applicable to the customer or if the customer decides to fully or partially strike or transfer of his business.
 
Article 23. Risk of the rented property
The customer bears the entire risk of and responsibility for the rented item from the moment that the rented item has been collected by the customer or has been delivered to the location by Lichtletters-Huren.nl and until the moment of its actual retrieval by Lichtletters-Huren.nl. . The customer is obliged to insure the rented object and to keep it insured against damage or damage due to loss, theft, fire, storm, vandalism, destruction, etc. The customer is obliged to immediately report any damage to the rented object to Lichtletters-Huren.nl. The customer may not carry out repairs without the permission of Lichtletters-Huren.nl. Repair of or changes to the rented property may only take place by or on behalf of Lichtletters-Huren.nl. If the rented item shows a defect or is damaged through no fault of the customer, Lichtletters-Huren.nl will take back the rented item if necessary and possible and arrange for a replacement rented item. If no replacement rented property is available, the customer will in that case have the right to terminate the agreement, whereby the customer waives any right to compensation. Lichtletters-Huren.nl is not obliged to take back or exchange damaged items. If the rented item cannot be returned, whether or not partially due to breakage or loss, Lichtletters-Huren.nl has the right to claim the replacement value from the customer. If the rented item shows a defect or is damaged due to fault, action or negligence of the customer, for example due to improper handling, repairs by third parties, the use of unsuitable parts or any other reason, not being normal wear and tear, Lichtletters-Huren.nl is entitled calculate the costs of the repair or the repair to the customer. The customer is personally liable for any fines ( fines , etc. ) imposed at the time of use by the customer himself or by one or more of the persons designated by him of means of transport or any other items made available by Lichtletters-Huren.nl. The full amount of the decision will be passed on to the customer, plus 5% administration costs.
 
Article 24. End of the lease and return of the leased property
At the end of the lease, the leased property must be made available to Lichtletters-Huren.nl completely and in the same condition in which it was provided, completely cleaned and undamaged. If it appears that the rented item is incomplete, shows a defect, is damaged and/or has not been cleaned sufficiently, Lichtletters-Huren.nl is entitled to charge the customer the costs of repair or cleaning. If the customer is unable to return the rented item to Lichtletters-Huren.nl, or at least does not return the rented item to Lichtletters-Huren.nl, Lichtletters-Huren.nl is entitled to claim the replacement value of the rented item from the customer.

Article 25. Prohibition of counterfeiting or infringement of rights
The customer declares that it will respect the rights of Lichtletters-Huren.nl to the designs of goods and not to copy materials or parts thereof. All drawings, designs, descriptions, calculations and models produced by Lichtletters-Huren.nl on behalf of the customer remain the property of Lichtletters-Huren.nl, which is the sole copyright holder.

Article 26. Retention of title
Sale and delivery of goods takes place under extensive retention of title, which means that Lichtletters-Huren.nl remains the owner of all goods delivered or yet to be delivered to the customer as long as the customer has not fully complied with his obligations arising from all purchase/sales agreements between the customer. and Lichtletters-Huren.nl, work performed in the context of the purchase/sale agreements and/or damage due to non-compliance with the purchase/sale agreements by the customer. Lichtletters-Huren.nl remains the owner of all goods sold/delivered to the customer and yet to be sold/delivered as long as the customer has not fully complied with all his payment obligations towards Lichtletters-Huren.nl, existing or future and for whatever reason.
 
Article 27. Final provisions
All agreements between Lichtletters-Huren.nl and the customer are exclusively governed by Dutch law. Applicability of the Vienna Sales Convention is expressly excluded. Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the agreement will be submitted to the competent Dutch court in the district where Lichtletters-Huren.nl is located. If a provision in these General Terms and Conditions is found to be invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as legally possible.
 
Contact details
If you have any questions, complaints or comments after reading these general terms and conditions, please do not hesitate to contact us in writing or by e-mail.
 
Lichtletters-Huren.nl
Postal address: Molenstraat 45, 5366BT in Megen
Visiting address: Dommelstraat 66, 5347JL in Oss
Opening hours: MO to VR from 09:00 to 17:00 (excluding holidays)
Phone: +31(0)412250033
Email: [email protected]
Chamber of Commerce: 62531816
VAT: NL002280027B83 
 

Version 1.8 – January 2022